Last Updated: June 4, 2025

Terms of Service

1. Acceptance of Terms

By accessing or using On Time DME’s website (https://ontimedme.com) and services, you agree to be bound by these Terms of Service and our Privacy Policy and Legal & Compliance. If you do not agree, do not use our site or services.

2. Definitions

  • "Site": On Time DME’s website and all subdomains.
  • "Services": Ordering, prescription fulfillment, customer support, and related services.
  • "User": Any visitor, customer, or registered account holder.

3. Changes to Terms

We may modify these Terms at any time. Changes take effect upon posting. Continued use after changes constitutes acceptance of the new Terms.

4. User Accounts

Some Services require an account. You agree to provide accurate information, maintain confidentiality of your password, and accept responsibility for all account activity.

5. Use of the Site

You may use the Site and Services only for lawful, personal, non-commercial purposes. You agree not to:

  • Violate any laws or regulations.
  • Infringe intellectual property rights.
  • Transmit harmful code or viruses.
  • Interfere with site operation or security.

6. Intellectual Property

All content on the Site—text, graphics, logos, software—is owned or licensed by On Time DME Corp. and protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without express written permission.

7. Third-Party Links

The Site may include links to third-party websites. We do not control or endorse their content and are not responsible for their policies or practices.

8. Prescription & Medical Disclaimer

CGM devices may require a valid prescription. Information on this Site is for educational purposes only and does not constitute medical advice. Always consult your healthcare provider.

9. Fees & Payment

By purchasing Services, you agree to our pricing, payment methods, and billing policies displayed at checkout. All sales are final except as required by law.

10. Shipping & Delivery

We ship via reputable carriers within 1–2 business days after order confirmation. Tracking information is provided by email. Claims for lost or damaged shipments must be filed within 7 days of delivery.

11. Returns, Refunds & Cancellations

Due to health and hygiene, CGM devices cannot be returned once shipped. You may cancel an order within 24 hours of placement for a full refund. After shipping, only defective or incorrect items are eligible for replacement.

12. Errors & Pricing Mistakes

We reserve the right to refuse or cancel orders containing pricing errors. If an error is discovered after payment, we will notify you and offer a refund or the corrected price.

13. Assignment & Subcontracting

We may assign or delegate our rights and duties under these Terms. You may not transfer your account or rights without our prior written consent.

14. Language & Communication

These Terms are written in English, which is the binding version. Notices may be sent by email, mail, or phone to the contact details you provide.

15. Feedback & Reviews

Any feedback or reviews you submit become our property. You grant On Time DME a perpetual, worldwide, royalty-free license to use, modify, and publish your feedback for any purpose.

16. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ON TIME DME CORP. AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE OR SERVICES.

18. Indemnification

You agree to indemnify and hold harmless On Time DME Corp., its officers, and employees from any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms.

19. Electronic Communications & Marketing Consent

By using the Site and providing your contact information, you consent to receive communications by phone (including calls made using an automatic telephone dialing system), SMS text messages, WhatsApp messages, or email from On Time DME Corp. to the phone number(s) and email address(es) you provide, for marketing, promotional, and transactional purposes. Message and data rates may apply. You can opt out of SMS or WhatsApp communications at any time by texting STOP or by contacting us. You can withdraw your consent to email marketing by following the unsubscribe link in any email. Consent is not required to purchase products or services. For more details, see our Privacy Policy.

20. Governing Law & Dispute Resolution

These Terms are governed by New York State law. Any dispute will be resolved by binding arbitration in Brooklyn, NY, under the rules of the American Arbitration Association, and you waive the right to participate in a class action.

21. Force Majeure

On Time DME Corp. is not liable for delays or failures due to events beyond our control, including natural disasters, pandemics, or governmental actions.

22. Termination

We may suspend or terminate your access for violation of these Terms or for any reason, without notice. Sections that by their nature survive termination (e.g., Intellectual Property, Liability, Indemnity) will remain in effect.

23. Accessibility Commitment

We strive to meet WCAG 2.1 AA standards. If you encounter accessibility issues, please contact us at [email protected].

24. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy and Legal & Compliance pages, constitute the entire agreement between you and On Time DME Corp.

26. No Waiver

Failure to enforce any provision of these Terms will not be deemed a waiver of future enforcement of that or any other provision.

27. Corporate Address

On Time DME Corp.
21 Herkimer Place, Brooklyn, NY 11216, USA

28. Contact Information

Email: [email protected]
Phone: 718-587-9872